Health Education and Advocacy Unit
Consumer Satisfaction Survey

Regardless of the outcome of your case, the Health Education and Advocacy Unit (HEAU) wants to ensure that the services it provided met your expectations.
Please take a few moments and share your thoughts by completing this Consumer Satisfaction Survey.
Your comments will enable us to see how we're doing overall and identify how we can improve.
How did you hear about our office?
If Other, Please explain...
HEAU's website:
     • Was easy to find. Agree Disagree No Opinion
     • Was easy to use. Agree Disagree No Opinion
     • Had useful information. Agree Disagree No Opinion

I was satisfied with the service I received when calling the HEAU Hotline.
Agree Disagree No Opinion
HEAU administrative staff was:
     • Courteous. Agree Disagree No Opinion
     • Helpful. Agree Disagree No Opinion

My mediator/supervisor was: Enter your mediator/supervisor's name.
My mediator/supervisor:
     • Was available. Agree Disagree
     • Was courteous. Agree Disagree
     • Answered my questions. Agree Disagree
     • Was knowledgeable. Agree Disagree

The letters I received from HEAU were:
     • Easy to read and understand. Agree Disagree
     • Clear and concise. Agree Disagree

Regardless of the outcome of my case,
     • I was satisfied with HEAU's services. Agree Disagree
     • I would recommend HEAU to a friend or family member. Agree Disagree
I am willing to share my story about how HEAU helped me.     Yes No
If yes, my name and contact information is:
How could we improve the process?
Please identify staff you believe deserve recognition for outstanding performance:
If you feel we exceeded or fell short in meeting your expectations, please explain how:

Thank you for taking the time to complete this survey. Your answers will play an important role in increasing the efficiency and effectiveness of our Unit. ©2012